Cancellation & Refund Policy
1. We provide to the users, a facility to cancel or amend an order. Users can do so by reaching out to customer care. Such cancellations or amendments to the order shall be made before the ‘Dispatch’ update on the shipment. Once the order status has changed to dispatched , order cancellation or amendment is not possible.
2. If any customer is dissatisfied with any product(s) at the time of order delivery due to any reason whatsoever, they are welcome to reject it at the time of delivery. The delivery person will take back the goods for which users don’t accept delivery. On such returns,if already paid for, full refund will be applicable.
3. A cancellation charge may apply if the order is cancelled or returned in one of the following situation(s) or a combination thereof:
a) The address provided by user is incomplete or incorrect
b) The premises are found locked
c) User is not reachable on the phone and/or does not respond to attempt(s) to contact him/her.
d) For COD orders, if the customer refuses or is unable to pay the full amount at the time of delivery
4. No cancellation or refund is available if the customer has not followed the appropriate usage, handling and storage instructions (available on the packaging of that product) of the product leading to deterioration of that product.
5. Damaged or Defective Products:
If the product you received is damaged or defective, please contact our customer support team within 48 hours of delivery..
We may request relevant information or evidence, such as photographs, to assess the issue.
Depending on the situation, we will provide a replacement or refund for the damaged or defective product.
6. Changes to Refund Policy:
Radiohead Brands reserves the right to modify or update this refund policy at any time without prior notice.
The revised policy will be applicable to all purchases made after the effective date of the policy update.
We are committed to addressing any concerns or issues you may have. If you have any questions regarding our refund policy or require further assistance, please contact our customer support team.
Note: This refund policy is provided as a general guideline. Specific details and conditions may vary depending on the products and services offered by Radiohead Brands. It is advisable to review the refund policy on our website or consult with our customer support team for precise information related to your purchase.